Terms of Use

Manare doo, Rent a Car branch — 24000 Subotica, Serbia

GENERAL PROVISIONS AND TERMS OF USE

For the purposes of these General Provisions and Terms of Use, the following terms have the following meanings (hereinafter: Definitions):

- “Lessor” — the company Manare doo, Senćanski put no. 111, Subotica, company registration number 21182117, tax ID (PIB) 109436805;

- “Lessee” — any natural or legal person who rents a motor vehicle from the Lessor and with whom the Lessor has concluded a Rental Agreement;

- “Rental Agreement” — the contractual relationship between the Lessor and the Lessee, consisting of: the Rental Agreement, the General Provisions and Terms of Use (including the Additional Vehicle Rental Terms) and the Vehicle Handover Record.

- “Subject of Rental” — the motor vehicle that the Lessor, under the Rental Agreement, hands over to the Lessee for use;

- “Deposit” — the sum of money that the Lessee pays to the Lessor before taking over the vehicle, as security for the fulfilment of all obligations under the Rental Agreement;

Rent a car Manare d.o.o. (hereinafter: Lessor) rents the vehicle to the Lessee, whose details are stated on the first page of the Rental Agreement, under the following conditions:

1. To sign the Vehicle Rental Agreement by hand, thereby confirming that he/she is familiar with all provisions of the Rental Agreement and with the General Provisions and Terms of Use of the vehicle, which form an integral part thereof, and that he/she accepts them in full.

- To accept the prices and other rental conditions stated in the Lessor’s valid price list as an integral part of the Rental Agreement; to be at least 21 years of age and to hold a valid driving licence of the appropriate category obtained at least 3 years before the date of conclusion of the Agreement, for the rental of vehicles of categories A to E;

- To be at least 23 years of age and to hold a valid driving licence of the appropriate category obtained at least 5 years before the date of conclusion of the Agreement, for the rental of vehicles of categories K/CDMR to U/IWMR;

- To receive the rented vehicle in proper working order, with all accompanying accessories, equipment and documents, which the Lessee confirms by signing this agreement;

- To return the rented vehicle within the agreed period, or even before the expiry of that period at the Lessor’s request; to obtain the Lessor’s prior consent for any extension of the agreed period of use of the vehicle no later than 48 hours before the expiry of the vehicle return deadline;

- To stop driving immediately in the event of an odometer failure and to notify the Lessor of the failure by the fastest means;

- If, upon return of the vehicle, it is established that the odometer is damaged, defective or that any unauthorised interference has been made to it, the vehicle shall be deemed to have travelled 1,000 km for each day of use, and the Lessee is obliged to pay the Lessor a fee at the rate of 10.00 dinars per kilometre, calculated on the mileage so determined;

- Not to use the rented vehicle under the influence of alcohol, drugs or other psychoactive substances, for unlawful purposes, for driver training, for the carriage of goods or passengers for remuneration, for towing or transporting other vehicles, trailers or parts thereof, or for participation in motorsport or similar events, to use the vehicle exclusively for his/her own needs and not to rent it out or give it to third parties for use; that the vehicle shall be driven exclusively by the Lessee or by a person who is authorised to do so and entered in the Rental Agreement as an additional driver, under the conditions prescribed by paragraphs 1 and 2 of this article;

- Not to load the rented vehicle with a number of persons or objects exceeding the permitted load capacity stated in the vehicle registration certificate or the technical inspection report; To take care of the proper distribution and securing of the load in the vehicle;

- Not to use the rented vehicle outside the territory of the Republic of Serbia without the Lessor’s prior written consent; In the case of approved use of the vehicle abroad, to pay the border-crossing fee according to the Lessor’s valid price list; To be aware that the contracted insurance may not be valid in certain territories in accordance with the provisions of the Agreement and the General Provisions and Terms of Use;

- Not to carry out, without the Lessor’s prior written consent, any replacement, installation, removal or modification of parts, assemblies, devices or equipment on the rented vehicle, including the placing of advertisements or changing the colour of the vehicle; In the event of unauthorised modifications, to bear all costs of restoring the vehicle to its original condition, and all improvements installed without the Lessor’s consent become the property of the Lessor without any right to compensation;

- To bear all costs of fuel consumed during the rental period; To take over the vehicle with a full tank and to undertake to return it with a full tank; In the event of missing fuel upon return, to pay the price of the missing fuel increased by the costs of refilling the tank according to the Lessor’s valid price list pursuant to the provision of Article 17 of the Additional Vehicle Rental Terms;

- The Lessor strictly observes the service intervals recommended by the vehicle manufacturer. The Lessee is obliged to notify the nearest branch of the Lessor’s company without delay of every warning signal activated on the dashboard or on-board computer of the rented vehicle, so that the necessary measures can be taken in good time. If the Lessee fails to fulfil the said notification obligation, he/she is obliged to compensate the Lessor for all damage and all costs arising as a direct or indirect consequence of such failure, including but not limited to the costs of repairing the vehicle, costs arising from the loss of the vehicle manufacturer’s warranty, costs of the penalty for the loss of the vehicle manufacturer’s warranty determined by the relevant provision of these Terms of Use, as well as other costs arising as a consequence of the said failure by the Lessee;

- To pay the prescribed deposit;

- To provide accurate and truthful information about himself/herself and the purpose of using the vehicle;

- Not to use the subject of rental to transport food, construction waste, highly flammable materials, or exceptionally dirty items that may result in damage to and/or destruction of the subject of rental, and not to use the subject of rental for unlawful purposes (e.g. for the commission of criminal offences, customs, foreign-exchange and/or other unlawful and/or wrongful acts);

2. If the Lessee fails to comply with the obligations from Article 1 of this agreement, he/she is liable to the Lessor for all damage and all costs arising therefrom.

3. The Lessor shall reimburse the Lessee exclusively for the costs of oil and regular vehicle maintenance prescribed by the vehicle manufacturer, and only with the Lessor’s prior written consent and upon presentation of the original documentation of payment. The costs of washing the vehicle, as well as all other costs incurred during the use of the vehicle that are not expressly stated in the agreement and the general terms of use, are borne exclusively by the Lessee.

4. The Lessee is obliged to pay a deposit, in cash or by payment card (Visa, Master, Amex), when taking over the vehicle. Debit cards are not accepted for payment of the deposit. The amount of the deposit is determined according to the type of vehicle rented and the territory in which the vehicle is used. For passenger vehicles, the deposit for use exclusively in the territory of the Republic of Serbia is EUR 100.00 in dinar equivalent, and for use outside the territory of the Republic of Serbia it is EUR 300.00 in dinar equivalent. For van vehicles, the deposit for use exclusively in the territory of the Republic of Serbia is EUR 300.00 in dinar equivalent, and for use outside the territory of the Republic of Serbia it is EUR 600.00 in dinar equivalent. All deposit amounts are converted into the dinar equivalent at the middle exchange rate of the National Bank of Serbia on the date of payment. The Lessor reserves the right to change the amount of the deposit in accordance with the valid price list, of which the Lessee is notified upon conclusion of the Rental Agreement.

The funds reserved on the Lessee’s account on the basis of the deposit will not be available for disposal during the rental period. After the end of the rental, the Lessor will take steps to release the funds, but bears no responsibility for the time needed by the Lessee’s bank to process the release, nor for any damage the Lessee suffers due to the temporary unavailability of those funds.

The total rental costs fall due for payment at the latest upon return of the vehicle, or upon taking over the vehicle if the Lessor so decides. In the event of non-payment within the deadline, the Lessor reserves the right to collect all due rental costs from the deposit paid, without prior notice to the Lessee.

5. The Lessee is solely responsible for all fines, fees and costs arising from traffic offences, including improper parking offences, committed during the term of the rental agreement. If a fine for a traffic or other offence is delivered to the Lessor after the end of the rental, the Lessor is authorised to charge the amount of the fine, increased by an administrative processing cost of 1,000.00 dinars, to the Lessee’s payment card or to withhold it from the deposit, without the Lessee’s prior consent.

Drivers aged 21 to 25 are obliged to pay a young driver fee of 3,000.00 dinars per rental, for the vehicle groups whose rental is permitted for that age category. Drivers aged 70 to 75 are obliged to pay a senior driver fee of 3,000.00 dinars per rental, for the vehicle groups whose rental is permitted for that age category.

6. The rental price includes the statutory compulsory third-party liability insurance for damage caused to third parties, up to the limits laid down by the valid legal regulations of the Republic of Serbia. This insurance does not cover damage caused by the Lessee’s intent or gross negligence or by driving under the influence of alcohol, drugs or other psychoactive substances, in which case the Lessee bears full liability.

7. The rental price does not include cover for the following risks, for which the Lessee bears exclusive and unlimited liability:

- Damage to the rented vehicle caused in a traffic accident — the Lessee bears the full amount of damage to the rented vehicle, regardless of the degree of fault;

- Damage to the rented vehicle caused outside a traffic accident, including damage in parking areas, scratches, interior damage and the like;

- Theft, disappearance or destruction of the rented vehicle — the Lessee is obliged to compensate the full market value of the vehicle determined according to the valid AMSS catalogue;

- Bodily injury, disability (partial or total) or death of the driver and passengers resulting from a traffic accident involving the rented vehicle.

8. The Lessee is liable for all damage done to the rented vehicle during the rental period, regardless of the cause of the damage. In addition to compensation for the actual damage, the Lessee is obliged to compensate the Lessor for the financial loss arising from the impossibility of renting out the vehicle during the repair period (vehicle downtime). The amount of compensation for vehicle downtime is determined at the level of the daily rental price of that vehicle group according to the Lessor’s valid price list, for each day of the repair, regardless of the actual occupancy of the fleet.

INSURANCE FOR DAMAGE TO THE VEHICLE - CDW

9. The Lessee may contract Insurance for damage to the rented vehicle (CDW), which covers damage caused in a traffic accident and outside a traffic accident, as well as the financial loss arising from vehicle downtime during repair.

All damage to the vehicle occurring during the rental, regardless of the circumstances in which it occurred and regardless of any CDW insurance contracted, the Lessee is obliged to report to the Lessor without delay, to complete an accident report at the Lessor’s branch, to report the accident and damage to the competent police at the scene and to deliver the police report to the Lessor. The Lessee is obliged to provide a written statement on the accident report.

If the damage to the vehicle has not been reported to the competent police or if the Lessee has not complied with all the stated obligations, the Lessee pays the Lessor the full amount of the damage, and the contracted CDW insurance is deemed void in respect of that damage.

INSURANCE FOR THEFT AND LOSS OF THE VEHICLE - THW

10. The Lessee may contract Insurance for theft and loss of the vehicle (THW), which covers the loss of the vehicle caused by theft or disappearance during the rental period.

The Lessee is obliged to report the theft or disappearance of the vehicle without delay, and at the latest within 2 hours of learning of the event, to the Lessor and to the competent police in the place where the event occurred, and to complete a theft report at the Lessor’s branch and deliver the police report. The Lessee is obliged to hand over all vehicle keys to the Lessor.

If the theft or disappearance of the vehicle has not been reported to the police within the stated period, or if the Lessee does not hand over all vehicle keys, the Lessee pays the full market value of the vehicle, and the contracted THW insurance is deemed void. The value of the vehicle is determined according to the valid AMSS catalogue.

11. Regardless of any contracted CDW, THW, PAI) insurance, the Lessee bears full and unlimited liability for damage to the rented vehicle in the following cases:

- If the damage was caused by him/her or by a driver authorised by him/her while under the influence of alcohol, drugs or other psychoactive substances;

- If the damage was caused intentionally or through gross negligence;

- If at the moment the damage occurred the Lessee or the authorised driver did not hold a valid driving licence of the appropriate category;

- In the event of theft of the vehicle, if at the moment of theft the vehicle was not locked and secured by the alarm;

- If the Insurance Company, in out-of-court proceedings, on any ground, wholly or partially refuses to pay compensation for damage caused by the Lessee or by a person he/she authorised to drive the vehicle;

- If the vehicle was used contrary to the provisions of this agreement or for unlawful purposes.

12. In the event of an accident, the Lessee is obliged to take the following measures immediately and without delay:

- To record the personal names, addresses and contact details of all participants in and witnesses to the accident;

- Not to leave the damaged vehicle until he/she has removed it from the scene of the accident and secured it against further damage;

- To call the police immediately and, if necessary, emergency medical services, regardless of the apparent insignificance of the damage or the obvious fault of the other party;

- Not to make any statements about fault or accept liability on behalf of the Lessor;

- To submit a written accident report to the Lessor no later than 24 hours after the accident occurred.

If the Lessee fails to fulfil any of the stated obligations, or fails to meet the conditions prescribed by Articles 11 and 12 of this agreement, he/she loses the right to any insurance and shall be liable to the Lessor for all damage arising from that failure, including, but not limited to, lost profit.

PASSENGER INSURANCE - PAI

13. The Lessee may contract Passenger insurance (PAI), which covers the passengers in the vehicle, other than the driver, up to the number of registered seats, in the event of disability or death occurring as a direct consequence of a traffic accident involving the rented vehicle.

Passenger insurance does not apply and the Lessor bears no liability in the following cases: when the Lessee or the authorised driver drives the vehicle under the influence of alcohol, drugs or other psychoactive substances; When the driver behaves in a manner that constitutes gross negligence in driving the vehicle; When the vehicle was used contrary to the provisions of this agreement.

14. The Lessor is in no case liable for the loss, damage or destruction of personal luggage, goods, valuables, documents or any other items located in or on the rented vehicle, regardless of the cause of the loss or damage. The Lessee waives any claim against the Lessor on this basis.

15. The Lessor is not liable to the Lessee for damage, costs or lost profit arising from: A breakdown of the vehicle occurring during use that was not caused by the Lessor’s failure to maintain the vehicle; Delay in delivery of the vehicle by the Lessee; Indirect, direct and consequential damage arising in connection with the use of the rented vehicle. The Lessor is also not liable for items the Lessee has left in the vehicle after the vehicle has been returned. If the Lessor finds personal items left in the vehicle, he is obliged to notify the Lessee thereof. If the Lessee does not collect the items within 10 days of receiving the notification, the Lessor has the right to remove them without further liability.

When the vehicle is taken over, the Lessor and the Lessee inspect the vehicle together and sign the Vehicle Handover Record, in which all existing damage, the number of kilometres, the fuel level and the completeness of the equipment are recorded. Before signing the Record, the Lessee is obliged to inspect the vehicle carefully and record all defects noticed. By signing the Record, the Lessee confirms that he/she has taken over the vehicle in the condition described. All new damage that was not recorded in the Handover Record is borne by the Lessee. If the Lessee returns the vehicle outside the branch’s working hours, the Lessor reserves the right to draw up the Vehicle Handover Record without the Lessee being present, and by signing the Agreement the Lessee agrees in advance to this manner of establishing the condition of the vehicle.

After the vehicle handover has been completed, the Lessor has the right to carry out a subsequent technical inspection of the mechanical parts and functionality of the vehicle, without the Lessee being present, bearing in mind that this inspection necessarily requires driving the vehicle for a certain duration. If this inspection reveals damage to mechanical parts that could not be established by visual inspection upon return, the Lessor will notify the Lessee thereof and provide proof of the type and amount of the damage. The Lessee is obliged to compensate the damage so established, and the Lessor is authorised to collect it from the deposit paid. The Lessee has the right to dispute the damage so stated within 8 days of receiving the notification.

16. Any amendment or supplement to the provisions of the General Terms is valid only if made in writing and signed by both contracting parties. Oral agreements, promises or statements of the Lessor’s representatives that are not contained in the written agreement do not bind the Lessor.

17. If the Lessee settles the rental costs by credit card, by his/her signature on the original of the agreement he/she irrevocably authorises the Lessor to charge to that credit card all due rental costs, including costs arising from fines, penalties, compensation for damage and all other obligations undertaken under this agreement, both during and after the end of the rental.

18. For all disputes arising from this agreement or in connection with it, the exclusive territorial jurisdiction of the court with subject-matter jurisdiction in Subotica is agreed.

19. The Lessor, as the controller of personal data within the meaning of the Law on Personal Data Protection ("Official Gazette of the RS", no. 87/2018), processes the Lessee’s personal data for the purpose of: concluding and performing the vehicle rental agreement; fulfilling the Lessor’s legal obligations; protecting the Lessor’s legitimate interests in the event of a dispute. Data processing is carried out to the extent necessary to achieve the stated purposes. Personal data may be delivered to the competent state authorities at their request, as well as to insurance companies and other legal entities, for the purpose of protecting their rights and interests. The data are kept for as long as is necessary to achieve the stated purpose. The Lessee has the right of access, rectification and other rights in accordance with the Law. By signing the General Provisions and Terms of Use, the Lessee confirms that he/she is familiar with the processing of his/her personal data.

ADDITIONAL VEHICLE RENTAL TERMS

1. The calculation of all rental services is expressed in dinars (RSD). Amounts expressed in EUR are converted into the dinar equivalent at the middle exchange rate of the National Bank of Serbia on the date the invoice is issued.

2. The rental price includes: The rental period, the mileage travelled up to the permitted daily limit and the compulsory third-party liability insurance, up to the amount determined by the valid legal regulations and the compulsory insurance policy of the insurance company with which the Lessor insures the vehicle, unless the Rental Agreement provides otherwise. All other costs and services not expressly stated as included in the rental price are borne exclusively by the Lessee.

3. The Lessee bears exclusive liability for all damage caused to third parties that exceeds the statutory amount of compulsory insurance, arising in a traffic accident caused by his/her fault or the fault of a driver authorised by him/her.

4. Minimum use of the vehicle is calculated for a period of 24 hours, regardless of the actual time of use or the number of kilometres travelled. Within a period of 24 hours, it is permitted to travel up to 300 km. Each kilometre travelled above the permitted daily limit is charged at 10.00 dinars/km + VAT.

Exceeding the rental period by up to 59 minutes is not charged. After 60 minutes of overrun, a full additional rental day is charged.

5. If the Lessee wishes to extend the Rental Period stated in the Rental Agreement, he/she is obliged to notify the Lessor in advance. For all extensions of up to 24 hours, the Lessee contacts the Lessor’s branch by telephone. For all extensions longer than 24 hours, the Lessee is obliged to sign a new Rental Agreement or an annex to the existing Agreement and to present a valid means of payment for the extended period. If the Lessee does not act in accordance with the above, any use of the vehicle after the expiry of the agreed period is deemed an unauthorised extension of the rental, and the provisions on unauthorised use of the vehicle and the corresponding sanctions under this Agreement apply to it.

In the event of an extension of the rental that has not been approved in writing in advance by the Lessor, the Lessee is obliged to pay, for each day of unauthorised use of the vehicle, the daily rate determined by the rental agreement, increased by a fixed fee for unauthorised use in the amount of EUR 300.00 + VAT in dinar equivalent at the NBS middle exchange rate on the date of payment. Unauthorised extension of the rental is deemed use of the vehicle without approval, and the Lessor reserves the right to report the disappearance of the vehicle to the competent authorities.

LIABILITIES AND INSURANCE

INSURANCE FOR DAMAGE TO THE VEHICLE - CDW

6. The Lessee may contract insurance for damage to the rented vehicle (CDW), under which the insurance company assumes cover for damage to the vehicle caused in a traffic accident and outside one, with the Lessee obliged to bear a participation (excess) in the damage in each individual loss event. By contracting CDW insurance, the Lessee does not acquire the right to be released from liability or to a limitation of the amount of compensation for damage within the meaning of the general rules on the right to compensation for damage prescribed by the Law on Obligations (“Official Gazette of the RS” no. 18/2020), nor in the cases provided for by the General Terms and the rental agreement.

7. By contracting and paying for additional insurance for damage to the vehicle, the Lessee may reduce the amount of participation in the damage to the minimum amount prescribed for each vehicle group according to the valid price list. All obligations and duties that the Lessee has on the basis of the basic insurance apply in full also upon the purchase of additional insurance. By contracting and paying for casco insurance, the general rules on the right to compensation for damage prescribed by the Law on Obligations (“Official Gazette of the RS” no. 18/2020) are not changed.

8. Insurance for damage to the vehicle (CDW) does not apply to damage occurring in the territory of Albania and Kosovo. For damage occurring in the said territories, the Lessee bears the full value of the damage to the rented vehicle, regardless of any insurance contracted. The Lessor reserves the right to extend or change the list of territories in which the insurance does not apply, of which he will notify the Lessee when concluding the agreement.

INSURANCE FOR THEFT / LOSS OF THE VEHICLE

9. The Lessee may contract Insurance for theft and loss of the vehicle (THW), which covers the loss of the rented vehicle caused by theft or disappearance during the rental period. By contracting this insurance, the Lessee does not contract cover for the entire value of the vehicle — he/she is obliged to pay the Lessor a participation in the value of the loss incurred, up to the amount prescribed for each vehicle category according to the valid price list. By contracting this insurance, the Lessee is not released from the obligation to compensate damage in the cases provided for by the General Terms.

10. By contracting and paying for additional insurance for theft and loss of the vehicle, the Lessee may further reduce his/her financial risk of participation in the damage caused by theft or loss of the vehicle, down to the prescribed minimum amount for each vehicle group according to the valid price list. All obligations and duties that the Lessee has on the basis of the basic insurance apply in full also upon the purchase of additional insurance. By contracting and paying for additional insurance, the general rules on the right to compensation for damage prescribed by the Law on Obligations (“Official Gazette of the RS” no. 18/2020) are not changed

11. In the event of theft or disappearance of the vehicle during the rental, if the theft or disappearance has not been reported to the competent police within 2 hours of learning of the event, and/or if the Lessee does not deliver to the Lessor all documents and keys of the vehicle, the Lessee pays the full market value of the vehicle that has been lost or stolen, regardless of any THW insurance contracted. The value of the vehicle is determined according to the valid AMSS catalogue.

12. Insurance for theft and loss of the vehicle (THW) does not apply to theft or disappearance of the vehicle occurring in the territory of Albania and Kosovo. For theft or disappearance of the vehicle in the said territories, the Lessee bears the full market value of the vehicle, regardless of any THW insurance contracted. The Lessor reserves the right to extend or change the list of territories in which the insurance does not apply, of which he will notify the Lessee when concluding the agreement.

PASSENGER INSURANCE - PAI

14. The Lessor bears no liability for the payment of compensation on the basis of Passenger insurance (PAI), particularly in the cases of exclusion prescribed by the general terms of this insurance.

ADDITIONAL SERVICES / PRICE LIST

15. Delivery or pick-up of the vehicle outside the Lessor’s branch, within the wider city centre, is charged at 500.00 dinars + VAT per service. Delivery or pick-up of the vehicle in the rest of the territory of the Republic of Serbia is determined and agreed separately. The Lessor does not guarantee the availability of the delivery and pick-up service outside the branch’s working hours.

16. Pick-up or return of the vehicle outside the working hours of the Lessor’s branch is charged at 1,500.00 dinars + VAT per service.

17. Fuel is not included in the rental price. The vehicle is issued with a full tank and the Lessee is obliged to return the vehicle with a full tank. Missing fuel is charged at EUR 3.00 per litre in dinar equivalent at the NBS middle exchange rate on the date of payment, increased by a fee for the tank-refilling service in a fixed amount of EUR 20.00 in dinar equivalent at the NBS middle exchange rate on the date of payment.

If the wrong type of fuel is put into the rented vehicle, the Lessee bears all costs incurred, including: the costs of the tow service to an authorised workshop, the costs of servicing the vehicle, the costs of filling a full tank with the appropriate fuel and all administrative costs in that connection. The Lessor reserves the right to charge compensation for vehicle downtime during the repair period in accordance with the provisions of the General Terms.

18. External washing of a heavily soiled vehicle is charged at 2,400.00 dinars + VAT. Chemical cleaning of the entire vehicle interior is charged at 12,000.00 dinars + VAT. Cleaning of one heavily soiled seat is charged at 2,400.00 dinars + VAT.

The use of tobacco, electronic cigarettes or any other smoking products in the rented vehicle is strictly prohibited. In the event of a breach of this prohibition, the Lessee is obliged to pay the costs of chemical cleaning of the entire vehicle interior, regardless of the actual degree of soiling.

19. A child seat is charged at 2,500.00 dinars + VAT per rental. A destroyed child seat is charged at EUR 200.00 + VAT in dinar equivalent. Cleaning of a heavily soiled child seat is charged at 2,400.00 dinars + VAT. The Lessor bears no liability for the child’s safety in the event of incorrect installation of the child seat by the Lessee.

20. Snow chains are charged at 1,500.00 dinars + VAT per rental. Destroyed or damaged snow chains are charged at EUR 60.00 + VAT in dinar equivalent at the NBS middle exchange rate on the date of payment.

21. Entering an additional driver in the rental agreement is charged at 1,200.00 dinars + VAT per rental. Any person who drives the rented vehicle and is not entered in the rental agreement is deemed an unauthorised driver, and in that case the Lessee bears full unlimited liability for all damage occurring while the vehicle is driven by the unauthorised person, regardless of any insurance contracted. If the Lessor establishes that the vehicle was driven by a person who is not entered in the Rental Agreement as an authorised driver, the Lessor has the right, regardless of any damage to the vehicle and regardless of all other claims, to charge the Lessee a special penalty for unauthorised driving in the amount of — EUR 240.00 + VAT in dinar equivalent at the NBS middle exchange rate on the date of payment. This penalty is charged regardless of whether a harmful event occurred at all.

22. Regardless of any insurance contracted, the Lessee bears exclusive and full liability for the costs of damage to the following parts of the vehicle: rims, hubcaps, tyres, the undercarriage, the interior of the vehicle and subsequently installed radio devices. These insurance limitations apply regardless of the circumstances in which the damage occurred.

23. A destroyed tyre is charged according to the valid price list of vehicle damage, up to a maximum of EUR 400.00 + VAT in dinar equivalent at the NBS middle exchange rate on the date of payment.

24. Damage to the signalling on towed/attached vehicles is charged at 15,000.00 dinars + VAT.

25. A lost or destroyed vehicle key and/or alarm remote control is paid by the Lessee in the amount of EUR 500.00 + VAT in dinar equivalent at the NBS middle exchange rate on the date of payment, according to the defined vehicle damage price list. In the event of loss of the key, the Lessor reserves the right to charge the costs of replacing the vehicle’s lock system if the security of the vehicle so requires.

26. For a lost or destroyed registration plate and/or lost or destroyed vehicle documents, the Lessee pays an additional cost of EUR 150.00 + VAT in dinar equivalent at the NBS middle exchange rate on the date of payment, as well as all actual administrative and legal costs incurred in the procedure of obtaining new plates and documents.

27. The use of a GPS device or navigation is charged at EUR 5.00 + VAT in dinar equivalent at the NBS middle exchange rate on the date of payment per rental day, and a maximum of EUR 50.00 + VAT in dinar equivalent at the NBS middle exchange rate on the date of payment per rental. A lost or destroyed GPS device is charged at EUR 1,000.00 in dinar equivalent at the NBS middle exchange rate on the date of payment.

28. The fee for approval of the use of the vehicle outside the territory of the Republic of Serbia is charged at 1,500.00 dinars + VAT per rental. Use of the vehicle outside the territory of the Republic of Serbia without the Lessor’s prior written approval and without payment of the said fee is deemed unauthorised use of the vehicle, and in that case the Lessee bears full liability for all damage and costs, regardless of the insurance contracted.

29. All traffic offences committed during the rental period are the exclusive responsibility of the Lessee and will be charged to him/her in full. Parking fines are charged at EUR 30.00 + VAT in dinar equivalent at the NBS middle exchange rate on the date of payment. The administrative fee for processing municipal and traffic offences is charged at EUR 20.00 + VAT in dinar equivalent at the NBS middle exchange rate on the date of payment per offence, regardless of the amount of the fine itself. The Lessor is authorised to charge the amount of the fines and the administrative fee to the Lessee’s payment card or to collect it from the deposit, without the Lessee’s prior consent.

OTHER RENTAL TERMS

30. If the Lessee leaves the vehicle outside the territory of the Republic of Serbia without the Lessor’s prior written approval, an international one-way rental will be charged to him/her at 150.00 dinars + VAT per kilometre travelled for the specific destination. International one-way rental is not permitted for certain countries and locations, of which the Lessor informs the Lessee upon conclusion of the agreement. For pick-up of the vehicle within the borders of the Republic of Serbia (outside the city), without return to the pick-up branch, 150.00 dinars + VAT per kilometre is charged.

31. The service of providing a driver is agreed separately and charged according to the Lessor’s valid price list. For all information, the Lessee is obliged to contact the Lessor’s branch before concluding the rental agreement.

32. Value added tax (VAT) at the valid statutory rate applies to the total rental costs, including all additional services.

33. The deposit is mandatory for all Lessees and its amount is prescribed by the provision of Article 4 of the General Provisions and Terms of Use. For all vehicle groups, the Lessee must hold one/two of the credit cards accepted by the Lessor. The Lessor is authorised to collect from the deposit, without the Lessee’s prior consent, all due obligations arising under this agreement, including fines, penalties, compensation for damage and the costs of additional services. The Lessor will release or return the remaining amount of the deposit after the end of the rental and the settlement of all obligations.

34. The Lessee may change the reservation free of charge, provided that he/she notifies the Lessor at least 24 hours before the start of the rental. In the event of cancellation of a reservation for which payment was made in advance, the amount is refunded less a late cancellation fee of EUR 50.00 + VAT in dinar equivalent at the NBS middle exchange rate on the date of payment, if the cancellation was made less than 24 hours before the start of the rental. If the Lessee neither cancels the reservation nor takes over the vehicle without prior notice, the Lessor reserves the right to charge a no-show fee of EUR 95.00 + VAT, in dinar equivalent at the NBS middle exchange rate on the date of payment. If the Lessee has not paid for the reservation in advance, he/she may cancel or change it free of charge until the moment of taking over the vehicle.

35. Any manipulation, rolling back or falsification of the odometer reading of the rented vehicle is deemed a criminal offence and will be reported to the competent authorities. The costs arising from such an act are charged in the amount of EUR 1,000.00 + VAT in dinar equivalent at the NBS middle exchange rate on the date of payment, with the Lessor having the right to claim compensation for the actual damage from the Lessee in full.

36. Damage to tensioners, straps or tie-downs for a towed/attached vehicle is charged at EUR 50.00 + VAT per piece in dinar equivalent at the NBS middle exchange rate on the date of payment. Damage to or loss of the spare wheel is charged at EUR 100.00 + VAT in dinar equivalent at the NBS middle exchange rate on the date of payment.

37. In the event of damage to the vehicle, the Lessee is obliged to compensate the Lessor with the vehicle downtime fee for each day of the repair, according to the valid daily price list for that vehicle group, regardless of the amount of participation in the damage and the repair costs, and regardless of the actual occupancy of the Lessor’s fleet.

38. In the event of seizure of the rented vehicle by the competent authorities due to criminal acts of the Lessee or of a driver authorised by him/her, the Lessee is obliged to pay the daily rental rate according to the valid price list for each day until the vehicle is returned into the Lessor’s possession, as well as all costs incurred in the procedure of releasing the vehicle.

39. In the event of total or partial destruction of the rented vehicle, the Lessee bears: the full market value of the vehicle determined according to the valid AMSS catalogue, compensation for lost profit for the period in which the vehicle cannot be rented out, the costs of the tow service and all other necessary costs incurred in connection with the harmful event. By contracting and paying for additional insurance, the general rules on the right to compensation for damage prescribed by the Law on Obligations (“Official Gazette of the RS” no. 18/2020) are not changed

40. The rented vehicle is equipped with GPS and/or GSM devices for tracking the location and condition of the vehicle. By signing the Rental Agreement, the Lessee confirms that he/she is aware of the said measure of protection and tracking of the vehicle and consents to it, in accordance with the Law on Personal Data Protection. The vehicle location data is used exclusively for the purpose of protecting the Lessor’s property and will not be disclosed to third parties, except to the competent state authorities at their request.

41. The Lessee may not, without the Lessor’s written consent, make any modifications, additions, installations of additional equipment or any other changes to the rented vehicle. If the Lessee makes unauthorised modifications, he/she is obliged to restore the vehicle to its original condition at his/her own expense. All improvements and additions installed without the Lessor’s consent become the property of the Lessor without any right to compensation.

42. By signing the rental agreement, the Lessee gives consent to the processing of his/her personal data for marketing purposes, including the sending of notifications about the Lessor’s offers and services. The Lessee has the right to withdraw this consent at any time, in writing addressed to the Lessor, without any consequences for the validity of the rental agreement. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

43. On all due but unsettled monetary obligations of the Lessee under this Agreement, the Lessor has the right to calculate and charge default interest at the rate prescribed by the valid legal regulations, from the due date until the date of payment. The Lessee is obliged to compensate the Lessor for all costs incurred for the collection of due claims, including court fees, attorney’s fees, expert-witness costs and other costs in connection with the collection of claims.

44. The Lessor is authorised to terminate the Rental Agreement unilaterally without prior notice in the following cases: If the Lessee uses the vehicle contrary to the provisions of this Agreement; If the Lessee does not pay due obligations within the agreed period; If the Lessee provides false information upon conclusion of the Agreement; If the Lessee extends the rental without authorisation; If there are reasonable grounds to suspect that the vehicle is being used for unlawful purposes. In the event of unilateral termination by the Lessor, the Lessee is obliged to return the vehicle immediately upon the Lessor’s first call. The Lessor reserves the right to charge all costs incurred in the procedure of recovering the vehicle, including attorney’s, court and other costs in that connection.

45. The Lessor has the right, at any time during the rental period, to examine the condition of the vehicle and the manner in which it is being used. The Lessee is obliged to give the Lessor’s authorised representatives access to the vehicle for inspection, which will be announced in advance. If, during such an inspection, the Lessor establishes that the Lessee is violating the provisions of the Rental Agreement, the Lessor has the right to demand immediate return of the vehicle and termination of the Agreement, without the Lessee being entitled to a refund of fees paid in advance. All costs in connection with taking back the vehicle in such circumstances are borne by the Lessee.

46. The Lessor’s liability under this Agreement is limited exclusively to cases of intent or gross negligence. The Lessor is not liable for indirect damage, lost profit, or any loss in the Lessee’s business arising in connection with the rental of the vehicle. The Lessor is responsible for handing the vehicle over to the Lessee in proper and safe condition and, in the event of a breakdown not caused by the Lessee, for providing a replacement vehicle within a reasonable period. The Lessor is not liable for statements and promises that are not contained in the signed Rental Agreement.

47. By signing this agreement, the Lessee expressly consents to the copying of his/her driving licence and ID card for the purpose of identification and conclusion of the rental agreement, in accordance with the Law on Personal Data Protection.

48. By signing the rental agreement, the Lessee confirms that before signing he/she has read, understood and fully accepted all provisions and conditions of the vehicle rental contained in this document, as well as in the General Provisions and Terms of Use, which form an integral part of these rental terms. By signing the vehicle rental agreement, the Lessee also confirms that he/she received a copy of the General Provisions and Terms of Use, as well as of the additional vehicle rental terms, before signing and became familiar with their content.

Lessor:
Manare doo, Rent a car branch

Lessee